Transitioning a beauty business to a new location requires strong customer loyalty and a reliable management system. Hannah Bannerman-Watson, the owner of Well Gel Southeast, recently celebrated her salon's grand reopening. In this interview, she shares how moving from a complex legacy system to a visual, user-friendly platform helped her team stay organized and her client base grow.
It’s something that I’ve always been passionate about. I love doing beauty myself. My main thing is eyebrows. I love doing eyebrows.
I love my job. I don’t class it as a job. It’s literally something I love doing.
My team and my customers—they motivate me every day.
To share your knowledge.
I used something before, but Booksy was easier for my customers.
I think for us, as a salon, the calendar is our favorite feature because we can book everything in. It’s visual for us as staff, and we can all see what each other are doing, as opposed to the last system where we couldn't.
More customers. We have more customers using the online booking system as well. With my last system, they used to shy away from it, whereas with this one, they’re a lot more confident. Oh, and a lot more customer reviews!
They love it. I have already recommended Booksy beauty salon software to quite a few others in the industry.
To stay in one place and make sure that our customer loyalty stays here so they keep coming back, and to ensure my staff are happy.
Just follow your dreams. I never thought it was possible, but I did it and it’s been really successful. There’s so much competition out there, and you might doubt yourself, but it is possible to succeed with hard work.
