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How Booksy Reviews Work

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There's no denying it: online reviews are crucial in today's world. Booksy reviews are crafted to offer clients 100% honest, real feedback on service providers, helping them make informed decisions. For businesses, these reviews are a powerful tool to automatically generate more client feedback, enhancing their reputation and attracting new customers. Let’s explore how Booksy reviews benefit both clients and businesses, providing the peace of mind they seek.

Why Clients Can Trust Booksy Reviews

Unlike other review sites, only clients who have booked and completed a service through Booksy can leave a review. This system guarantees that the reviewer is a real client and not a business trying to boost its image with fake reviews.

How Booksy Reviews Protect Your Reputation

Booksy's review process also prevents online trolls from posting fake, harassing reviews about your business. While clients might be surprised to hear this, businesses know that trolling is real—and it stinks. That's why we ensure Booksy reviews are 100% troll-free.
All of this adds up to a simple fact: Booksy reviews are inherently more trustworthy than what you’ll find on Yelp or Google.

How Booksy Helps Businesses Get More Reviews

Even if you provide an incredible service, getting clients to leave a review can still be challenging. Clients often forget to write reviews or find it cumbersome to log in to a third-party website. Booksy simplifies this process for both you and your clients, making it easy to generate valuable feedback.

With Booksy, clients receive automated prompts to leave a review shortly after their appointment, ensuring your service is fresh in their minds. This seamless integration within the Booksy platform means clients can leave reviews directly through the app or website without the hassle of navigating to a different site. As a result, businesses can gather more genuine reviews, boosting their online reputation and attracting new clients.

By using Booksy's review system, you can turn satisfied clients into vocal advocates for your business, helping you stand out in a competitive market. The convenience and efficiency of Booksy’s integrated review prompts ensure higher response rates and more consistent feedback, ultimately driving more bookings and fostering client trust.

Here’s how it works

Thirty minutes after an appointment booked on Booksy is completed, clients are sent an automated message asking them to leave a review in their Booksy app or through the Booksy website. Clients who don’t leave a review immediately are sent a second request 24 hours later. This second notification is scheduled and sent if a review has not been created. These reminders happen automatically, making it easy for you to request Booksy reviews and even easier for your clients to leave one.

Publicizing Your Best Reviews

One of the benefits of Booksy is that new clients can find you on the app, accompanied by trusted Booksy reviews of your services. But you can also proactively share your best Booksy reviews on social media using the BooksyBiz app. Simply click a button, and Booksy will create a custom digital flyer for you to post on social media, spreading the good word about your work.

Leveraging positive reviews not only enhances your online presence but also builds trust with potential clients. To learn more about how to generate positive customer reviews, check out our article, "6 Ways to Get More Reviews for Your Business on Booksy." By utilizing these strategies, you can maximize the impact of your best reviews and attract more clients to your business.

The #1 Cause for Negative Reviews: Wasted Time

The most common reason clients give negative reviews on Booksy has nothing to do with the service they booked. The vast majority of negative reviews are due to the client's service not starting on time. Keeping a client waiting when they confirm an appointment can undo all the good work you did behind the chair. If you’re running a business, remember that Booksy doesn’t just help you manage your time. Your clients are managing their time with it, too.

Solution: Use Booksy's Padding Time Feature

To help prevent negative reviews due to delays, Booksy offers a feature called "Padding Time." This allows professionals to add extra time between appointments, ensuring that each client’s session starts on time, even if unexpected delays occur. By scheduling a buffer period between bookings, you can accommodate any overruns or additional time needed for a client, reducing the risk of running late for subsequent appointments.
Incorporating Padding Time into your scheduling can enhance your efficiency and improve client satisfaction. With this feature, you can ensure that every client receives your full attention without the stress of rushing or overlapping appointments. This small adjustment can make a big difference in maintaining a positive reputation and securing more five-star reviews.

The #2 Cause for Negative Reviews: Surprise Fees

Being charged with unexpected fees for no-shows or cancellations is the second leading cause of negative reviews. Booksy lets you communicate your no-show and cancellation policies upfront, which helps reduce these surprises. If you have to charge a fee for a no-show or late cancellation, do it immediately. If you mark the client as a no-show within 30 minutes of the appointment, the automatic review request will be canceled. The email reminder will also not be sent if the booking is marked as a no-show.

Solution: Tell Clients About Booksy's Add-ons Feature

In addition to clear communication about fees, you can enhance your client experience with Booksy's add-on feature. This tool is designed to promote services and products that usually aren’t booked individually but must be highlighted and managed effectively.

Encourage clients to use Add-ons to schedule nail art with a manicure. Let clients book a beard trim after a fresh cut. Help regulars add a hot stone treatment to their next massage. By offering these additional services, you can increase your revenue and provide a more comprehensive service experience, leading to higher client satisfaction and fewer negative reviews.

Using Add-ons boosts your business and ensures clients are aware of all available services, reducing the chances of surprise fees and enhancing overall client satisfaction.

Handling Bad Reviews

At Booksy, maintaining trust in our reviews is paramount, so we never remove reviews just because they share a negative experience. However, we do remove reviews that include personal and derogatory remarks against an individual, use profanity, are threatening, or promote hateful speech.

We also make it easy for businesses to address negative reviews. If you receive a negative review, you have the right to respond and address the client's complaint. Often, it’s just a misunderstanding that can be resolved. Research shows that 33% of the time, a simple response can turn a negative review into a positive one. Additionally, Booksy allows clients to edit their reviews for up to 30 days after they post them, and they can delete their reviews entirely at any time in the future.
If you want to learn more strategies for managing your online reputation, check out our article "5 Do’s and Don’ts For Dealing with Negative Reviews."

Building Trust with Honest Reviews

Online reviews are now a standard in the industry, and that’s unlikely to change. By creating a fair and honest review process, clients know that they can trust the professionals they book through Booksy. Businesses can benefit from this trust by using the tools Booksy provides to generate great reviews (and handle the not-so-great ones). Ultimately, delivering your best work and maintaining authenticity will help you get your best reviews.

At Booksy, we're committed to helping beauty and wellness professionals thrive. Our comprehensive platform offers everything you need to manage your business and build a loyal client base. Ready to see how Booksy can help you grow? Start your free trial today and experience the difference.

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