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Reserve with Google FAQ: Everything you need to know about bookings with Google and Booksy

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Try out Reserve with Google for your business.

Have specific questions on how Reserve with Google and Booksy can work for you? See if your question is addressed in our Reserve with Google FAQ, or contact us at support@booksy.com.

What exactly is the Reserve with Google program?

Reserve with Google is a new search-to-booking option available to Booksy businesses through Booksy’s partnership with Google. It allows potential clients to discover Booksy businesses and book their services through Google Search, Google Maps, and the Reserve with Google website.

How does the Reserve with Google process work?

Reserve with Google makes it faster and easier for clients to discover and book with a business. When a potential client searches for service providers in the area, the Booksy business and appointment availability appear on the search result screen. From here, the client can select the service, time and staff member, then book the appointment directly from the business listing. The client then enters their name, phone number and email address to finalize the booking. Once the appointment has been scheduled, it behaves just like a normal Booksy booking. The appointment is automatically added to your Booksy calendar and the client’s information is added to your database. This means that you can modify the appointment as needed, send message blasts to the client and utilize any of the other functionalities Booksy has to offer.

What should I do to have my business listed in Reserve with Google?

  1. If you are a health or beauty provider in the U.S. and would like to be eligible to use Reserve with Google, you can make sure you meet the eligibility requirements by using the steps provided:
  2. Your business must be listed with Google. You can sign up for Google My Business Account at https://www.google.com/business/.
  3. You must have an active Booksy subscription. To set up a new Booksy account, download the app or go to biz.booksy.com. If you need to reactivate your subscription, please use the Help button in your account or call (206) 735-3553.
  4. Once active, the business information in Booksy (e.g. address, phone number, etc.) must match your business information in your Google My Business Account. To update this information in Booksy, go to More > Business Profile > Company Info.
  5. You need to have automatic confirmation turned on for bookings from clients. To do this, go to More > Settings > Booking Settings, and make sure that "Bookings are automatically confirmed" is enabled.
  6. You must provide at least one service that meets Google’s Service Requirements, listed here.

Once you meet all of the requirements, you can expect to see your business listed in 1-2 business days. For our launch, all businesses which meet these requirements will be automatically included in the Reserve with Google program.

I do not use Booksy and my current booking method does not offer Reserve with Google. How can I use this program?

We’d love to get you started with Booksy so that you can take advantage of this remarkable service along with all of the other services we have to offer! For more information, you can contact us at: 

Or download the app to start immediately. Either way, our customer service team will walk you through the entire process, help you transition to our booking system and show you how to make the most of Booksy for your business.

Is this available outside of the U.S.?

At this time, Reserve with Google is available to businesses within the United States and a host of other countries across the globe. To view the list of the countries where Reserve with Google is available, take a look at the following website: supported countries.

What types of services/industries does Reserve with Google support?

Reserve with Google can support most appointment-based services in the health and beauty industries, including: 

  1. Hair
  2. Cosmetology
  3. Nails
  4. Fitness Classes and Personal Training
  5. Massage
  6. Tattoos

Reserve with Google may also be able to support other appointment-based industries, but these industries must have services which match the service types already listed in Google.

What are the bookable service requirements?

To be visible on Reserve with Google, services or classes must: 

To modify the settings of individual services, please go to More > Business Profile > Services and click on the service you would like to update.

I am not interested in using Reserve with Google - can I opt out?

Of course. While we believe that this service has the potential to help drive morebookings, your preferences come first. To opt out, simply head to your Online Booking in the Booksy Biz appsettings and click"Disable Reserve with Google". If you have listed your business as private in Booksy, you are automatically opted-out of the program - no further action is needed. Please note that any changes to your information or status on Reserve with Google can take up to 1-2 business days.

How can clients find my services?

The search results are based on how closely your services and descriptions match the terms being searched. To increase your chances of being discovered,  use clear keywords and concise language to describe your services and avoid typos. To modify individual services, update them in your Booksy account by going to More> Business Profile> Services, and click on the service you would like to update.

If a client books through Reserve with Google, will they get booking notifications?

Absolutely! No matter how clients book, they will receive a booking confirmation, an appointment reminder and a request to leave you review after the appointment.

Is there a possibility of scheduling conflicts if both Booksy and Reserve with Google are available?

No, it is not possible to double book. Only your available slots in Booksy will be available for booking via Google.

Does Google have access to my other bookings and client profiles?

No. Google does not have access to your Booksy account or client list.

What other information does Google have access to?

The only information Google needs is your business information, services and prices for your business listing and whether or not a specific time is available for booking.

I booked an appointment through Google, but when I showed up at the business, they couldn’t find my reservation. Who should I contact?

We are sorry this happened. To solve this issue or for questions related to the functionality of Google bookings, please contact Google at reserve-support@google.com.

I need to change my appointment. How can I cancel or reschedule?

If you already have Booksy, the booking will be added to your account. This means you can make changes as you would for any Booksy booking. If you don't have Booksy, just set up an account using the same email address you used for Reserve with Google. From there, we will connect you with your RwG bookings and you will be then be able to make the changes from your Booksy account.

Can I pay for my appointment through Reserve with Google?

At this time, Reserve with Google is not handling Booksy payments. Please speak with your service provider to determine what methods of payment are available to you.

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