Sick of last-minute cancellations and no-shows? You're not alone. These frustrating occurrences can wreak havoc on your schedule and bottom line. But fear not! Booksy has the solution. With our powerful No-Show Protection features, you can reduce cancellations and keep your appointments filled.
No-shows and cancellations cost you time and money. When clients don't show up or cancel at the last minute, it not only wastes your valuable time but also leaves a gap in your schedule that can be difficult to fill.
Use the Booksy booking app software to charge clients a percentage of a service upfront or apply a cancellation fee in the case of a no-show or last-minute cancellation. This small step can help to eliminate cancellations and reduce no-shows in just a few simple clicks.
Protection Against No-Shows
Booksy offers two effective ways to combat no-shows and cancellations: Deposits and Cancellation Fees.
Deposits: Require clients to pay a portion of their service upfront when they book. This small investment can significantly reduce the likelihood of no-shows and cancellations.
Cancellation Fees: Charge clients a fee for late cancellations or no-shows. This helps to hold clients accountable and discourages them from canceling at the last minute.
A beauty booking app like Booksy has lots of built in features to help discourage late cancellations or no-shows, and help protect you when they do happen.
Here's how Booksy helps:
Set a clear Cancellation Policy. It will be displayed right on your booking site so clients know your policies before booking.
Set your Booking Rules to choose how far in advance clients need to cancel or reschedule toavoidbeing charged a fee. Choose what works best for you and your business!
Charge a Cancellation Fee for late cancellations or no-shows, by setting your rules and collecting a card on file at the time of booking. Choose whether the fee is charged automatically, or if you want to make the decision on a case-by-case basis.
Require a non-refundable Deposit at the time of booking. Clients will have to pay a portion of their service fee in order to get on your schedule.
We know things come up, and clients need to reschedule appointments. With Booksy, your clients are empowered to cancel their own appointments or reschedule to a time that works better for them. They can do this without penalty, as long as it's before the cancellation window you set up. No calls or texts necessary, and means fewer no-shows for you. When their original spot opens up, it immediately becomes available online again so another client can book.
Your client will receive automated Appointment Reminders so they won't forget about their appointment. No manual work from you required.
When your schedule is booked, your clients can join an automated Waitist. They'll be notified when a spot opens up from a cancellation, so they can book, and you won't lose that time.
Easily send a free Message Blast to your client list to let them know about your open spots.
If you still have an open time to fill, easily set up a Promotion to get a client in the door, and make sure you don't lose out on that valuable time.
Although Booksy providers rave about setting up their own Cancellation Policy, we also have research on the subject to help business owners better understand this feature.
According to our research, which is based on average percentage changes in cancellations for Booksy providers, a month after implementing No-Show Protection settings, providers had 20% fewer cancellations. Despite the decrease in cancellations, there was no significant impact on bookings.
For instance, if you book an average of 100 appointments a month with an average service value of $40. Here's the impact:
Activating Cancellations Fees means fewer no-shows, which would generate an extra $240/month in your pocket
Implementing a 50% Deposit on all services results in $400 of revenue from clients who didn't show up for their scheduled appointments
The Set-Up Process
It’s easy to set-up Cancellation Fees, Deposits, or the Trusted Clients feature. Follow these simple and easy steps to perform either of these tasks. Get ready to reap the benefits of reduced no-shows and cancellations.
First step: Activate Mobile Payments
In order for us to charge your clients No-Show Protection fees, you first need to set up your banking details with Stripes Know Your Customer (KYC) Process. It's quick and easy!
Head to Payments & Checkout > Mobile Payments
Follow the steps to get verified to accept payments through the app.
Cancellation Fees
Head to Payments & Checkout > No-Show Protection
Choose how far in advance a client needs to cancel to avoid a fee
Go to "Set No-Show Protection Rules" and select Cancellation Fee.
Choose the percentage amount that will be charged for a late cancellation or no-show.
Click "Next", and Apply to all services, or select the services you want the policy to apply to.
Back on the No-Show Protection screen, select "Cancellation Policy" and update the policy description to reflect your new policy.
Deposits
Head to Payments & Checkout >No-Show Protection
Choose how far in advance a client needs to cancel to avoid a fee
Go to "Set No-Show Protection Rules" and select Deposits.
Choose the percentage amount that will be charged at the time of booking.
Click "Next", and Apply to all services, or select the services you want the policy to apply to.
Back on the No-Show Protection screen, select "Cancellation Policy" and update the policy description to reflect your new policy.
Trusted Clients
This feature allows you to honor your loyal clients who have never let you down. Trusted clients will not be responsible for any deposits or cancellation fees when they book. Here's how:
Go to the Clients Section and select the client. Then click Edit.
Find the Trusted Client box.
In the mobile app, select The Trusted Client Box and toggle on/off the Trusted Client feature.
On the web or tablet version, click the dropdown box and select No or Yes.
