Finding ways to eliminate no-shows and reduce cancellations can be one of the biggest headaches that beauty and wellness professionals consistently experience. But there's a solution to this problem—activating the Booksy No-Show Protection features.
No-shows and cancellations cost valuable time and money. Using the Booksy software, service providers can charge clients a percentage of a service upfront or apply a cancellation fee in case of a no-show or last-minute cancellation. This seemingly small step can help to eliminate cancellations and reduce no-shows in just a few simple clicks.
For any Booksy provider, this feature helps industry experts eliminate no-shows and cancellations in minutes. Our research shows that clients are much more likely to commit to an appointment after paying an upfront cost or knowing that last minute cancellations will result in a fee, regardless of the cost of that fee.
Spend some time learning about the benefits to setting up Prepayments and Cancellation Fees using Booksy. Consider using these tools in combination with other features like Boost or Booksy Card Reader. And most importantly, continue reading to find out how Prepayments and Cancellation Fees have been able to help thousands of business owners stay on track by reducing no-shows and minimizing cancellations.
Clients try hard to keep their appointments, but every beauty and wellness professional knows that if there’s any issue, customers are likely to cancel unless they’ve made a financial commitment.
Simply put, if you don’t require a prepayment upfront, charge clients a fee for being a no-show, or charge for last minute cancellations there’s little incentive to keep customers from letting social or professional obligations get in the way of their appointments.
After you’ve set up Prepayments, whenever a client books an appointment, they’ll be prompted to make a payment up front. That payment can be for part of their service or the full amount. When you check them out after their appointment, the Prepayment will be deducted from their total. And if they don’t show? You keep the amount that was paid ahead of time.
Once you activate Cancellation Fees, whenever one of your clients schedules an appointment that client will be prompted to put their credit card on file. If a client cancels at the last minute or doesn't show up you have the option of processing the cancellation fee or waiving the charge. This kind of protection helps business owners hold customers accountable.
One of the main reasons that professionals enjoy activating No-Show Protection is that it’s such a secure way to manage clients. But there’s other benefits too. Here’s a few of the key things to remember, when it comes to setting up Cancellation Fees and Prepayments:
Although Booksy providers rave about setting up their own Cancellation Policy, we also have research on the subject to help business owners better understand this feature.
According to our research, which is based on average percentage changes in cancellations for Booksy providers, a month after implementing No-Show Protection settings, providers had 20% fewer cancellations. Despite the decrease in cancellations, there was no significant impact on bookings.
For instance, if you book an average of 100 appointments a month with an average service value of $40. Here's the impact:
Get even more peace of mind by introducing No-Show Protection and focus on your craft. Feel free to check out our free online video. During this Booksy webinar, our experts talk about setting up No-Show Protection in detail. So, don’t hesitate to keep learning:
It’s easy to set-up Cancellation Fees, Prepayments, or the Trusted Clients feature. Follow these simple and easy steps to perform either of these tasks. Get ready to reap the benefits of reduced no-shows and cancellations.
This feature allows you to streamline the booking process for loyal clients who have never let you down. Trusted clients will not be responsible for any prepayments or cancellation fees when they book. To activate this feature open the Booksy software and perform the following tasks: