Once you have your small business up and going, and you’ve registered it with Booksy, it’s time to focus on luring more customers and having your clients stay loyal to your business. Here are some simple ways to keep your new and returning customers satisfied.
Remember: first impressions always count The reason that first impressions are so important is because we tend to remember what comes first and last the most. So do yourself (and your business) a favor by starting off your relationship with a new client on the right foot. Whether it’s a matter of friendly employees, punctuality or being flexible, your customers will remember you for what side of your business you show during your first interaction.
Make sure that your customer feels that he or she is being prioritized. Put your customers first and anything/anyone else aside.
Who you decide to hire is up to you as well. It never hurts if your employees are overly customer-oriented – there’s no such a thing! This will ensure that your clients are always satisfied.
One way to show your customers that they are valued it to offer them discounts upon their return. You can use Booksy’s client management and loyalty tools that can be found in the Booksy app. Go above and beyond -- do something your customer wouldn’t expect like sending a ‘thank you’ note or email and maybe even sending them personalized Christmas and birthday cards. It’s the small things that matter.
In case you have a hard time with making you clients return and feel like you have done everything you can to keep your customers happy, there is always more you can do. Put yourself in your clients’ position. What else would make your small business a better experience for your customer? Don’t hesitate to ask them.
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