Control. This may be one of the most important words in a salon. Your livelihood is held together by asking the right questions and your tried and true booking method. You've been trained to pick the right times and right services for your clients. This handles most of your problems and lets you sleep at night.
Most of the time, you love your job and working with clients that give you an opportunity to demonstrate your skills. Then it’s time for your 5:30 color with newcomer Kember. Kember walks in 20 minutes late with a weak excuse and a strong cup of Starbucks.
Over the phone, she had sworn up and down that she’d never colored her hair at home. However, her ghastly brassy tresses with a solid two inches of 5N growth reveal her previous affair with box color and that the experience had been neither nice nor easy. Now she wants a “natural-looking” 2R with golden highlights. Jesus, Kember.
No matter much you ask during a call or how well you micromanage your time, there will always be the unpredictable human element. Are we saying that Booksy can completely cure your Kembers? If only.
Sadly, if you take new clients, there can always be an issue with them due to the reason stated above. But Booksy can significantly reduce potential issues with new clients and promote better booking practices. Plus, we have ways of giving existing clients the service they want without a single phone call or falling behind.
So you may never be completely free of weird people moaning while they get their hair shampooed or hair splinters. However, Booksy's system can help you:
It is important to note that we can provide ALL of these benefits even if you have strict booking restrictions to your Booksy page... and you can get the first four benefits without letting a single client book themselves. You always have complete control over your Booksy account and what your clients can or cannot do.
We're creating a new blog series on how Booksy can actually bring MORE control and stability to your business. To do this, we'd love your feedback on what features are most important to you and which areas worry you the most. Please pick one concern which applies to you, and we’ll write a post specifically addressing that issue.