We all go through the dreaded morning blues and midday crises that are a part of our daily life. However, the stress can be caused by multiple factors - dissatisfied clients, unmotivated staff and an overall lack of organisation - which create a negative effect on the output of your work.
The worst part is - most of these stress-inducing factors are unpredictable, but with the right approach, you can tackle them like a pro!
Dealing with displeased clients is by far one of the most stressful situations for any business owner, and their dissatisfaction does not necessarily need to be rooted in a single problem. A client may have an issue concerning a product or service offered at the salon, but the problem may also reside in poor customer service.
Make sure that you:
Apologizing to the client should be a top priority - even if you feel that you would make a great point in your defence. Disagreeing with a client makes it more likely that they will give your business a bad review, and it is better to receive no review than to receive a negative one.
Additionally, mark the client in your Booksy customer list as one who requires extra kindness. Next time he or she comes in, your staff will know that they have to pay more attention to the client.
Your staff play one of the most vital roles in your salon - they represent your business as a whole, and when clients visit your salon and are tended by unmotivated staff, then your salon loses its glow. This can result from many factors, be it long work hours, minimum pay, or personal matters.
Speak with your staff and:
Letting your staff know that you see a lack of motivation is the first step in getting to the root of the problem. You should also check employee activity reports and track how long this has been going on. Many businesses turn to commissions when looking to motivate their team - the more products and services they sell, the more profit they can make.
Salon owners pride themselves on running a successful beauty business, but when a stressful situation appears, it is often blamed on an outside source. The most common and often ignored stress-inducer is a lack of organisation at the salon. This may be caused by various reasons, but most often it is due to outdated methods of running the business.
If you are running and managing your business from a paper book, punch card machine and client cards, then you are definitely overworked. Imagine having a client in a hurry and at checkout you cannot find their client card - or you spilt coffee on your planner and you cannot read your appointments. OUCH!
Instead, grab a system that:
Some stressful situations may be unpredictable - but for the well-prepared salon owner, mitigating them is key and Booksy is the obvious solution.
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